Ragsdale prides itself on its technical expertise and quality of service, and so it's especially gratifying when we receive a review praising our work. The review below was written by a Ragsdale customer who called our emergency service after his air conditioning unit broke down on a weekend. We were happy to help out and very happy to hear the customer was impressed with our employees and their work. It's the feedback that we get from our clients that help us maintain and improve on Ragsdale's service excellence.
We wish to acknowledge and offer our sincere thanks to your team for their superlative response to our home crisis this week. In a matter of fewer than 48 hours from our emergency call to you on Sunday, our problem was resolved in an unprecedented demonstration of professionalism.
Mr. David Cole identified a compressor seizure of our main level outdoor unit on Sunday. Mr. Chris Boyd arrived Monday morning and by noon Tuesday, Messrs. Eric Magnuson, Lee Henderson, Rodney English and Joseph Jeffers completed installation of two Carrier systems. Your team provided courteous, knowledgeable and complete coaching on the new systems and clearly answered any questions we had. All materials, defunct systems, and packaging were collected and removed. We have been among your customers for many years and your team clearly excelled in technical proficiency, customer relations, and efficiency.
Please convey our appreciation both to the aforementioned people and to you and the entire Ragsdale team. We look forward to our continued relationship with Ragsdale Heating, Air, Plumbing & Electrical.
If you've appreciated Ragsdale's service and would like to recommend the company to your family and friends, take advantage of our referral club. If you have air conditioning or HVAC issues, speak to a Ragsdale advisor.