Consider the following:
- Reputation – Ask for a list of customers and check references. A call to the Better Business Bureau is worthwhile. Contractors who are members of the Air Conditioning Contractors of America, the Plumbing-Heating-Cooling Contractors Association, and other similar professional contractor groups most likely have a commitment to professional standards and ethical business practices. Check with the HVAC Wholesale Distributor in your area for names of reliable, reputable contractors.
- Credentials - Ask about required certifications. Many states, provinces, cities, and towns require HVAC contractors to be licensed; check local requirements and be sure your contractor meets the required standards. Ask about recent training received; new and long-tenured contracting businesses regularly invest in professional HVAC technical training to stay current. North American Technician Excellence (NATE) certification is the HVAC industry’s leading authority for technical certification of HVAC technicians; the industry’s best contractors have some level of NATE certification and proudly display their credentials on their websites and in their advertising. To learn more about NATE certification, please visit www.natex.org or call 1-877-420-NATE.
- Commitment - Look for a dealer you see as active, present, and involved in your local community. You want a local contractor who is close by, who cares about your needs, who has a commitment to your community.
One who is able to provide fast, reliable, convenient service when you and your family need it. Look for a contractor who will be there in your hometown tomorrow to help you maintain and service what you purchase today.